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Returns, Refunds & Exchanges

We want you to be 100% happy with your online purchase and our service.  Shop with confidence with our 100% Satisfaction Guarantee, if you are unhappy with our service we will offer you a refund or replacement. All we ask is that you follow the information below to help us assist you more easily.

Changed your mind?

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery (excluding weekends and bank holidays) by calling our Customer Services on 01948 664563 quoting your order number (your order number can be found on your order confirmation e-mail or packing slip with your delivery). Alternatively you may e-mail us at customercare@coloursupplies.com stating your order number, name, address and the reason for the return. Items must be unused  and in the original packaging. We will send out a pre-paid returns label for you to arrange your return when convenient for you.

You will receive a full refund of the price paid for the item on its safe return back to us.  We reserve the right to charge for collection, alternatively you may return the item at your own expense.

Faulty or damaged products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. You can view our Guarantee Information here.

We realise that if you have ordered an item that appears to be faulty it can be frustrating. We have a call back service whereby you can call our Customer Services on 01948 664563 and they will organise our in-house specialist for the product in question to call you back, usually within two hours, to see if the problem can easily be rectified over the telephone. For instance, if you cannot start your new lawnmower or you have a question about the instruction manual, there may be an easy explanation that one of our knowledgeable staff can talk you through, or it may be that there is a part missing from your flat packed furniture order, let us know and we can get the manufacturer to send the part to you directly more quickly than having the item collected and redelivered.

If, however, a product does have a fault that cannot be easily rectified or an item has been damaged during delivery, we will arrange collection of the item and re-delivery or a refund. In these circumstances you will not be charged any collection charge. Call us on 01948 664563 quoting your order number (your order number can be found on your order confirmation e-mail or packing slip with your delivery). Alternatively you may e-mail us at customercare@coloursupplies.com stating your order number, name, address and the reason for the return. We may telephone you to discuss the problem under our call back service.

Please ensure that the item/s has/have been boxed (either original or other) ready for the courier to collect on the arranged date.

This policy does not affect your statutory rights.