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Delivery Options

Sorry but we don't deliver to Northern Ireland, The Republic of Ireland, any offshore areas (including Channel Islands, Isle of Man and Isle of Wight) or outside of the UK.

It is your responsibility to ensure that someone is available to sign for the delivery if required, or to give delivery instructions for where your parcel can be left. If you are not at home when the courier delivers your order, they may leave the parcel with a neighbour, return the following day, deliver to the nearest Pickup parcel shop, or leave the parcel in a 'safe place' on your premises, as per their terms. Alternatively, they can deliver to your work address or to a specified neighbour if stipulated at time of order.

Colour Supplies do not accept any responsibility for parcels once left, from the choice made by the courier on delivery, should they go missing or become damaged.

Delivery and the environment

Get more information on how we are trying to do our bit for the environment here.

Credit Card Fraud Safety and your delivery

We  take internet fraud extremely seriously, your protection is of  paramount importance to us.  Orders that are over £200 in value will  only be delivered to the billing address, this is a security measure  used in conjunction with our fraud checks to give our customers added  fraud protection.  An additional fraud check for orders over £200 is  that we may ask you to provide a utility bill proving your address  details, we realise this may be inconvenient, however it is a check  recommended by our banking partners to prevent credit card fraud.  This  check is in place for your protection.

The Small Print - Our Delivery Terms & Conditions

• All items are subject to availability.
• Delivery times apply to items in stock.
• If any items you order are not available immediately we may dispatch those items that are available and send the remainder of your order under separate carriage (you will not be charged a second delivery charge in these circumstances). If this affects your order we will confirm you are happy to proceed with your order by e-mail or telephone.
• Delivery of items arranged via one of our stores are subject to different terms and will be notified to you, and agreed at time of order.
• Internet deliveries normally occur between 8am and 6pm. DPD will offer a one hour time slot and you are able to request delivery to a Drop-Off point or with a neighbour. Deliveries direct from our suppliers should be notified to you via email with a tracking link.
• Working days for processing orders and deliveries are classified as Monday to Friday and exclude Bank Holidays.
• Unless otherwise stated, all deliveries will be made direct to your door. Our courier partners are not responsible for any additional lifting or carrying of your goods.
• If you wish to send items to multiple addresses please complete an order separately for each address.
• You must leave a day-time telephone number on your order so we can contact you should any queries arise.
• If your order contains more than one item they may be delivered separately because the products may come from different delivery partners. You will not incur additional delivery charges under these circumstances.
• We reserve the right to refuse to supply any individual or company.
• We reserve the right not to deliver orders if we believe the address is not secure, for example, a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

If this information did not answer your query please call us on 01948 665353 or email customercare@coloursupplies.com - we're happy to help.