HG Eliminator of all Unpleasant Smells at Source

Delivery Options

Please note that we don't deliver to Northern Ireland, The Republic of Ireland, any offshore areas (including Channel Islands, Isle of Man and Isle of Wight) or outside of the UK. 

*Covid19* Update, 19 October 2020

After the announcement today from the Welsh First Minster any furniture orders placed for delivery in Wales by our own delivery team will not be delivered until after the lockdown restrictions have been lifted on the 9^th November.

It is your responsibility to ensure that someone is available to sign  for the delivery if required, we will not leave your order without a  signature confirming the goods have been delivered. If you are not at  home when our courier delivers your order, they will leave a card for  you to call them to arrange a more convenient delivery time.

Alternatively we will deliver to your work address or to a neighbour where stipulated.

Credit Card Fraud Safety and your delivery

We  take internet fraud extremely seriously, your protection is of  paramount importance to us.  Orders that are over £200 in value will  only be delivered to the billing address, this is a security measure  used in conjunction with our fraud checks to give our customers added  fraud protection.  An additional fraud check for orders over £200 is  that we may ask you to provide a utility bill proving your address  details, we realise this may be inconvenient, however it is a check  recommended by our banking partners to prevent credit card fraud.  This  check is in place for your protection.

The Small Print - Our Delivery Terms & Conditions

• All items are subject to availability.
• Delivery times apply to items in stock.
• If any items you order are not available immediately we may dispatch those items that are available and send the remainder of your order under separate carriage (you will not be charged a second delivery charge in these circumstances). If this affects your order we will confirm you are happy to proceed with your order by e-mail or telephone.
• Some products may take longer to deliver than next day, for example, they may be delivered direct from the manufacturer. If this affects your order we will notify you as soon as possible. Some lawnmowers & kitchen electrical appliances are subject to a 3-5 day delivery.
• Deliveries of items arranged via one of our stores are subject to different terms and will be notified to you, and agreed at time of order.
• Internet deliveries normally occur between 8am and 6pm. DPD will offer a one hour time slot and you are able to request delivery to a Drop-Off point or with a neighbour. Deliveries direct from our suppliers will be notified to you via email with a tracking link.
• Working days for deliveries are classified as Monday to Friday and exclude Bank Holidays.
• Unless otherwise stated, all deliveries will be made direct to your door. Our courier partners are not responsible for any additional lifting or carrying of your goods.
• If you wish to send items to multiple addresses please complete an order separately for each address.
• Please leave a day-time telephone number so we can contact you should any queries arise.
• If your order contains more than one item the products may be delivered separately even if they have the same estimated delivery dates because our products may come from different delivery partners. You will not incur additional delivery charges under these circumstances.
• We reserve the right to refuse to supply any individual or company.
• We reserve the right not to deliver orders if we believe the address is not secure, for example, a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

If this information did not answer your query please call us on 01948 664563 or email customercare@coloursupplies.com - we're happy to help.