HG Quick Descaler | Colour Supplies

Please note that we don't deliver to Northern Ireland, The Republic of Ireland, any offshore areas (including Channel Islands, Isle of Man and Isle of Wight) or outside of the UK.

Express as Standard

£4.95 delivery charge on orders up to £50
Orders over £50 are FREE, excluding Furniture. Discount will be applied at checkout.
Standard Delivery is usually within 24-48 hours depending on our stock location but you should never have to wait longer than 3-5 working days and will receive separate notification of delivery date from our courier partners.
Free Delivery is not offered on deliveries to remote addresses or orders for heavy items.

Regional Delivery

Up to £30.00 delivery charge for Furniture that requires special delivery by our own personel, within three Regional Areas according to postcode.
One heavy item surcharge is applied no matter how many heavy items are ordered.
Delivery for heavy items is usually 7-14 days and there is a designated delivery day per area. However this is subject to stock and you will be contacted by your local branch to confirm stock and a delivery date.

Remote Deliveries

£29.99 delivery charge for all addresses classified as Mainland Highlands by our courier partners *Excludes Furniture.
Mainland Highland postcodes include IV3-IV40, IV49, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40 and PH50.
Sorry, we do not deliver to postcodes classified as non-mainland by our courier partners, i.e offshore. This includes islands and Northern Ireland.

It is your responsibility to ensure that someone is available to sign for the delivery if required, we will not leave your order without a signature confirming the goods have been delivered. If you are not at home when our courier delivers your order, they will leave a card for you to call them to arrange a more convenient delivery time.

Alternatively we will deliver to your work address or to a neighbour where stipulated.

Credit Card Fraud Safety and your delivery

We take internet fraud extremely seriously, your protection is of paramount importance to us. Orders that are over £200 in value will only be delivered to the billing address, this is a security measure used in conjunction with our fraud checks to give our customers added fraud protection. An additional fraud check for orders over £200 is that we may ask you to provide a utility bill proving your address details, we realise this may be inconvenient, however it is a check recommended by our banking partners to prevent credit card fraud. This check is in place for your protection.

The Small Print - Our Delivery Terms & Conditions

All items are subject to availability.
Delivery times apply to items in stock.
If any items you order are not available immediately we may dispatch those items that are available and send the remainder of your order under separate carriage (you will not be charged a second delivery charge in these circumstances). If this affects your order we will confirm you are happy to proceed with your order by e-mail or telephone.
Delivery of items arranged via one of our stores are subject to different terms and will be notified to you, and agreed at time of order.
Internet deliveries normally occur between 8am and 6pm. DPD will offer a one hour time slot and you are able to request delivery to a Drop-Off point or with a neighbour. Deliveries direct from our suppliers should be notified to you via email with a tracking link.
Working days for processing orders and deliveries are classified as Monday to Friday and exclude Bank Holidays.
Unless otherwise stated, all deliveries will be made direct to your door. Our courier partners are not responsible for any additional lifting or carrying of your goods.
If you wish to send items to multiple addresses please complete an order separately for each address.
You must leave a day-time telephone number on your order so we can contact you should any queries arise.
If your order contains more than one item the products may be delivered separately even if they have the same estimated delivery dates because our products may come from different delivery partners. You will not incur additional delivery charges under these circumstances.
We reserve the right to refuse to supply any individual or company.
We reserve the right not to deliver orders if we believe the address is not secure, for example, a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

If this information did not answer your query please call us on 01948 665353 or email customercare@coloursupplies.com - we're happy to help.